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Welcome to Grott Video's Competition Page

This questionnaire is part of Grott Video's improvement program. We, here at Grott video, would be very grateful if you would spare the time to fill it in. If you have any problems, please don't hesitate to contact us. If you have any further comments, please use the space provided by the final question to enter them. Good Luck!
The Questionnaire

1. What is your first name?


2. What is your surname?


3. What is your Grott Video Membership number?(This can be found on your Grott Video membership card)


4. What is your e-mail address?


5. How did you hear about the Grott Video website?

A. Just found it by accident
B. A friend told me about it
C. I found it whilst using a search engine
D. I noticed an advert in the local paper
E. Don't Know
F. Other please state

6. How important to you is the level of rental charges?

A. Very Important
B. Important
C. Neither Important nor Unimportant
D. Unimportant
E. Very unimportant

7. How fair do you feel the pricing of the Videos etc at Grott Video is?

A. Very Fair
B. Fair
C. Neither Fair nor Unfair
D. Unfair
E. Very unfair

8. What attracted you to become a member of Grott Video? (Select as many as is appropriate)

Extensive range of videos
Extensive range of DVDs
Cheap rental prices
The convenient location of the shops
On-line rental reservation facility
Friendly, helpfull members of staff
Don't Know
Other, please state

9. What do you like the most about being a member of Grott Video?


10. What would you like adding to the range of services currently offered by Grott Video?


11. Would you be interested in a Grott Video flyer e-mailed to you every week?

Yes
No

12. Do you find that Grott Video's shops are located convently for you?

Yes
No

13. If you answered NO to the question above, please suggest a convenient location.


14. Do you find it easy to locate the titles that you are interested in, in our stores?

Yes
No

15. If you answered NO to the question above please suggest a better way so that we can consider its implimentation.


16. If you have any other comments or suggestions please tell us about them.


Thanks again for you time; your comments will be useful to us in improving the service that we provide to you. Good luck in the competition! If you have any questions or problems please do not hesitate to contact us.
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